Bombardier Aerospace will be opening a new Regional Support Office in Moscow. The RSO, operated by Bombardier Aerospace Services Russia LLC, will serve as a regional support hub for the growing number of commercial aircraft customers in Russia and the Commonwealth of Independent States. The new office complements Bombardier’s customer services expansion strategy and is the 11th regional support location for Bombardier customers to open outside North America in the past four years.
The new RSO is located at Denisovskiy Pereulok, Moscow. When fully staffed in the coming months, the office will also grow to include support resources for operators of Bombardier business aircraft and be home to 15 customer services managers, liaison pilots, field service representatives and mobile response technicians.
Support provided to Bombardier customers located in Russia and the CIS countries in recent months has been steadily increasing. Bombardier recently named Tulpar Technic of Kazan, Russia as an Authorised Service Facility for Bombardier CRJ100 and CRJ200 regional jets. Another significant milestone was reached in June when the Interstate Aviation Committee awarded aircraft type approval to Bombardier’s Q400 turboprop. Bombardier has also appointed Jet Aviation-Vnukovo as an authorised business aircraft Line Maintenance Facility for its Challenger and Global Express aircraft, which is located at Moscow’s busiest business aircraft airport.