Embraer will host its annual Embraer Executive Operators Conference (EEOC) for customers, operators and service centers in Asia Pacific in two parts. The fourth edition of the Legacy 600 and Legacy 650 conference will take place on October 31, in Jakarta, Indonesia, while a dedicated session for the Phenom family of jets will take place for the first time on November 3, in Mumbai, India.
Both sessions will cover the latest technical, maintenance and flight operation updates. They will provide customers, operators, suppliers, service centers and Embraer’s customer support team the opportunity for a useful exchange of key observations and learning through interactive workshops and panel sessions.
“We are excited to host, for the first time, a dedicated Phenom EEOC in the region and, at the same time, continue with the successful Legacy conference,” said Andr? Luis Vieira de Sousa, Director, Customer Support and Services – Asia Pacific, Embraer Executive Jets. “The face-to-face setting of EEOCs offers a unique and invaluable opportunity for us to discuss best practices and solutions that support the superior performance of our jets to suit the needs of our customers.”
Globally, Embraer hosts its EEOCs in Europe, the Middle East and Africa, North America, Latin America and Asia Pacific every year, as part of the Company’s commitment and efforts to provide customers with the best ownership experience in the industry.
In addition to EEOCs, Embraer has established a global customer support network for its executive jets, with over 55 owned and authorized service centers in key locations worldwide. This network is complemented by a 24/7 Customer Service Center at the Company’s headquarters in S?o Jos? dos Campos, Brazil, which offers assistance to Embraer executive jet customers anywhere in the world.
In Asia Pacific, Embraer Authorized Service Centers (EASC) and dedicated field support representatives (FSR) in Australia, India, and Singapore offer comprehensive maintenance, repair and overhaul (MRO) support to its executive jet operators in the region. In 2010, the Company established a full inventory of spare parts for executive jets at its Regional Distribution Center in Singapore, for greater proximity to customers in Asia Pacific, and for offering them quicker turnaround times for replacement parts.