Dassault Falcon has appointed Kathy Liu (Li Ying Liu) as Director of Customer Service for the entire Asia-Pacific area. This new position addresses the increasing growth and transient traffic of the Falcon fleet in the region. Liu will work on further improving the quality of of customer service while preparing the development of new services and support infrastructure throughout China and neighboring countries.
“As the Falcon fleet expands in Asia and the number of Falcons transiting the region continues to grow, we saw the need to have a dedicated senior customer service leader to ensure that we are meeting and exceeding the needs of our customers,” said Geoff Chick, Senior Director of Customer Service for the Western Hemisphere. “For many of our customers in Asia, this is their first time operating business aircraft, and we want to make sure the transition is as smooth as possible. Kathy’s expertise will ensure our support expansion plans are tailored to reflect the operational needs of our customers.”
Liu will also support the coordination and future growth of Dassault’s front-line technical personnel, spares distribution centers, Authorized Service Centers and other partners in the region.
Liu is a local Chinese citizen with nearly 20 years of experience in the Chinese aircraft maintenance and operations community. Her experience and understanding of the business will be a great asset in assisting Chinese buyers, according to Chick..
Liu has additional experience in engineering and business jet operations, including Falcon aircraft. Her career in aviation includes a well-rounded background in quality control, ISO procedures, and regulatory requirements for multiple airworthiness authorities, including the CAAC, FAA and EASA.