Hawker Beechcraft Global Customer Support (GCS) has successfully concluded its 2011 Jet Operators Conference in Little Rock, Ark., where it hosted more than 100 owners and operators. This year’s theme was Safety of Operations, which included technical overviews and special presentations on thunderstorm avoidance using NEXRAD radar, WAAS/LPV and travel fatigue. Conference attendees also participated in technical and new product briefings from Hawker Beechcraft and its equipment suppliers to learn the latest in safety, performance and care for their aircraft.
“The Jet Operators Conference provides a great forum for open dialogue between GCS and our customers, which leads to our team finding ways to continually improve and enhance our current and future offerings,” said Christi Tannahill, Hawker Beechcraft vice president, GCS. “Our team benefits from this interaction and we appreciate our customers taking time to spend a few days providing us with feedback, as well as hearing what’s new with the company and our industry-leading aircraft.”
During the conference, customers heard from current Hawker Beechcraft owners and advocates NASCAR driver Clint Bowyer, CEO of NASCAR’s Roush Fenway Racing Jack Roush, NASA Astronaut and U.S. Naval Aviator Hoot Gibson, and US Air Force Colonel (RET) John Cromwell, director of quality at the FlightSafety International Hawker Beechcraft Maintenance Learning Center in Wichita.
Hawker Beechcraft also met with its Customer Advisory Board, a group created to generate productive dialogue to guide the company’s new product development and aftermarket programs. The board is comprised of a variety of HBC customers and non-customers, including corporate, fleet and owner operators, who have extensive operational experience and a commitment to improving the performance and operations of their aircraft.
Headquartered in Wichita, Kan., Hawker Beechcraft GCS is dedicated to improving the value of HBC aircraft by employing products and services to simplify aircraft ownership, reduce operating cost and increase resale value. GCS is comprised of four functional groups that include Support Plus (cost predictability/warranty programs), Hawker Beechcraft Parts & Distribution (genuine factory parts), Hawker Beechcraft Services (factory-owned service centers) and Technical Support (Field Support Representatives, Hot Line specialists and Technical Publications).
Hawker Beechcraft Corporation is a world-leading manufacturer of business, special mission and trainer aircraft – designing, marketing and supporting aviation products and services for businesses, governments and individuals worldwide. The company’s headquarters and major facilities are located in Wichita, Kan., with operations in Salina, Kan.; Little Rock, Ark.; Chester, England, U.K.; and Chihuahua, Mexico. The company leads the industry with a global network of more than 100 factory-owned and authorized service centers.