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Embraer expands customer support network in India
Embraer expands customer support network in India
February 9 Embraer announced the appointment of Air Works Pvt Ltd as its Embraer Authorized Service Center (EASC) for Phenom executive jets in India. Headquartered in Mumbai with bases across India including Delhi, Bangalore and Chennai, Air Works has been certified by the DGCA to provide maintenance, repair and overhaul (MRO) services for all Phenom 100 executive jets in the country as of January 2011. “We are very pleased to offer Embraer Executive Jet clients and operators in India a service provider to care for all maintenance needs for the Phenom 100 and Phenom 300 aircraft”, said Edson Carlos Mallaco, Embraer Vice- President, Customer Support and Services - Executive Jets. “The appointment of Air Works as our newest EASC is an example of Embraer’s commitment to provide the best-in-class service and customer support network to our customers in India. We look forward to continually improving our customer support activities and growing with our clients in the region.” “The Embraer EASC certification for the Phenom 100 and Phenom 300 marks another major step in Air Works’ capabilities. This certification further consolidates Air Work’s position as a leading aviation MRO services provider in the Business & General Aviation space. Coupled with Avionics certifications from Honeywell, Rockwell Collins and Garmin, Air Works is poised to position itself as an extensive aviation solutions provider. We are proud to be associated with Embraer and look forward to creating a delightful customer experience,” said Ravi Menon, Executive Director of Air Works Ptv Ltd.

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