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Bombardier Customer Services marks its continued expansion at the European M&O Event in Frankfurt
Bombardier Customer Services marks its continued expansion at the European M&O Event in Frankfurt
Bombardier Customer Services marks its continued expansion at the European M&O Event in Frankfurt
Bombardier Customer Services has geared up for a second major Maintenance & Operations (M&O) event this year, this time in Frankfurt, Germany, as Bombardier continues to boost the strength of its services and support in Europe. The annual M&O Europe conference, which follows a successful Chicago conference held in April, welcomes Bombardier business aircraft operators based in Europe and surrounding regions. Senior Bombardier Customer Services executives, including ?ric Martel, the newly appointed President, Bombardier Customer Services & Specialized and Amphibious Aircraft, are on hand to meet pilots, flight department heads, aircraft technicians and directors of maintenance from across Europe for a friendly exchange of ideas in an informal setting. “Our Customer Services team places a high value on our M&O conferences, as they provide valuable networking opportunities with customers and suppliers," said Mr. Martel. "This event provides our team with the opportunity to showcase and fully explain the progress we've made in the region, and especially within our Amsterdam Service Centre.” A fully charged, three-day program features more than 50 hours of technical updates, individually tailored to each of Bombardier’s Learjet, Challenger and Global aircraft platforms. These, together with operational workshops, online services demonstrations and hands-on training sessions, are aimed at helping Bombardier operators improve the safety, reliability and dispatch availability of their aircraft. Three regional M&O events have already been announced for 2012: Hong Kong (February 21- 23), Montr?al (April 17-19) and Berlin (September 25-27). In addition, Bombardier has recently taken a series of bold steps towards building one of the most comprehensive service and maintenance networks in the industry, with a strong focus on Europe. Since January 2011 alone, the company has, among other moves, augmented its customer support staff, service centre network and parts support in the region.

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